I decided to post this in light of Jim Nolans recent experience with Dearborn Classics with his dash pad. To me, this is the definition of good customer service.
I've been working on the suspension and steering of my '67 Commuter wagon and placed an order with Rock Auto last week for some replacement parts. I picked up new inner and outer tie rods, sleeves and an idler arm.
The good:
- Prices were cheap and they beat everyone else on all but one item.
- I was able to find a 5% discount code on RetailMeNot: Coupon Codes, Coupons, Promo Codes, Free Shipping and Discounts for Thousands of Stores (I love that site!)
- Moog and McQuay Norris parts.
- Easy site to navigate.
The bad:
- The parts shipped from three different facilities so I had to pay three different shipping bills which ate up a good deal of the savings.
- Both sets of tie rods were mismatched. Even though the boxes listed the same part numbers, the parts had distinctly different details. I would note that both probably would work, but they aren't the same.
- The idler arm looks completely different from my factory idler arm is of a different construction.
That being said, a quick call to Rock looks like it has straighted everything out. They are shipping new tie rods so I have a matched set, and they are sending return instructions and a prepaid shipping label for the two mismatched tie rods, and they are shipping the new parts BEFORE I return the old ones so it doesn't hold me up.
As for the idler arm, it is a new and improved design which is OK with me since I'm not doing an original restoration. The customer service rep even made a call over to Moog to confirm this. The part looks to be much more rugged, thicker through the arm, and no more rubber bushings!
It would have been nice to have everything right the first time, but in the end, they are making it right, so a thumbs up to Rock Auto.
Paul
1969 R-Code, 4-Speed, Drag-Pack Cobra Fastback Project
1967 Mercury Commuter Wagon w/mild 429
My Car Restoration Projects
I've been working on the suspension and steering of my '67 Commuter wagon and placed an order with Rock Auto last week for some replacement parts. I picked up new inner and outer tie rods, sleeves and an idler arm.
The good:
- Prices were cheap and they beat everyone else on all but one item.
- I was able to find a 5% discount code on RetailMeNot: Coupon Codes, Coupons, Promo Codes, Free Shipping and Discounts for Thousands of Stores (I love that site!)
- Moog and McQuay Norris parts.
- Easy site to navigate.
The bad:
- The parts shipped from three different facilities so I had to pay three different shipping bills which ate up a good deal of the savings.
- Both sets of tie rods were mismatched. Even though the boxes listed the same part numbers, the parts had distinctly different details. I would note that both probably would work, but they aren't the same.
- The idler arm looks completely different from my factory idler arm is of a different construction.
That being said, a quick call to Rock looks like it has straighted everything out. They are shipping new tie rods so I have a matched set, and they are sending return instructions and a prepaid shipping label for the two mismatched tie rods, and they are shipping the new parts BEFORE I return the old ones so it doesn't hold me up.
As for the idler arm, it is a new and improved design which is OK with me since I'm not doing an original restoration. The customer service rep even made a call over to Moog to confirm this. The part looks to be much more rugged, thicker through the arm, and no more rubber bushings!
It would have been nice to have everything right the first time, but in the end, they are making it right, so a thumbs up to Rock Auto.
Paul
1969 R-Code, 4-Speed, Drag-Pack Cobra Fastback Project
1967 Mercury Commuter Wagon w/mild 429
My Car Restoration Projects